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Freecomm - The North East's premiere VoIP specialists.
Maintenance & Support
Freecomm believe in putting customers 1st in any event, we don't just supply the best, tele-communication products from the industry's most reputable global providers; we also offer a full range of services to support them, we are able to understand the needs of our customer base effectively and provide the high standard of quality and service they demand.
At Freecomm our maintenance department encourages a personal touch, and with no automated answering service during office hours, we ensure that when you call us you receive a one point of contact - one stop shop/one man one job until the call is cleared down.
All customer service staff are fully qualified customer managers and are able to help with all your queries including Maintenance, Products and Services, Call billing & tariffs... are targeted so our customers can receive a service at its best...
Freecomm's comprehensive maintenance service provides:
Response
Our average fault response time is under 1 hours and average clear time is under 7 hours.
Technical Helpdesk Service & Support
Because our engineers extensive knowledge, Fault-logging System with remote Diagnostic capabilities, they are able to advise you on any technical query relating to your product or service. Freecomm are very proud to offer this service to all of our customers.
When your project has been commissioned and installed followed with full training, our support team gives continuing peace of mind over the full term of the contract period. Changes and fault fixing are managed by our support engineering team both remotely and on customer's premises
Geographical Coverage
Freecomm has a very wide comprehensive coverage, and has customers as far south as London, as far north as Glasgow, in Europe and the USA. The entire existing portfolio is supported throughout the UK.
Training
Freecomm are proud of their complete training and support programme delivered to our customer base, all training programmes are to be carried out at our customer's premises ensuring minimum disruption to business operations.
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